Byte - Contact Centre Support

Byte - Contact Centre Support Overview

From infrastructure support and delivery to strategic advice and thought leadership, Byte has decades of real-world experience. It’s this insight and independence that makes us unique in the call centre consulting space. We ensure 24/7 coverage of your contact centre platform and offer end-to-end planning, measurement and correction of your contact center service quality and performance.

Optimisation

Support is critical, but so is improving your customer experiences. Standing still is going backwards. To keep your customers satisfied and delighted, you will require a strategy and roadmap to meet technology landscapes (platforms), business initiatives and offered services.

The Benefits of Byte - Contact Centre Support

Work on your business and leave your cloud worries behind.

Empower Your Team

A customer-first philosophy starts by empowering your team to make customer-centric decisions, delivering the right information and tools to get the job done and keep the customer happy.

Avoid Downtime

No business can afford to be out of business. Proactive monitoring and management addresses security threats before data leakage or big outages threaten business continuity.

Visibility

Identify and stop threats before they cause harm. Collect data across all users, devices, infrastructure and applications within your business.

Proactive Support

Byte provides proactive management and resolution of problems before they cause an outage to the business.

Resillience

Increase resilience with an effective and practical Disaster Recovery that addresses key scenarios.

Knowing that Byte has your back is priceless.

Get a free assessment



Contact Centre Assessment

Is your contact centre running as efficiently as it could. Are you providing your customers a great customer experience?
‍
The assessment includes a Support Request Analysis to identify the following criteria:

Top 5 issues and causes
Trends in requests
Recurring issues
Operational pain points
Improvement opportunities

Outcome / Deliverable:

Document high recurrence issues and opportunities for mitigation.

Typical Engagement Length

2 weeks

STARTING FROM

$2k

Find out more



Contact Centre Managed Services

Byte's Contact Centre Support and Managed Services ensure peace of mind when it comes to day-to-day management and support for your contact centre.

These services include the following:

Seamless transition to managed services through a high degree of familiarity with the technology landscape, team members and processes
Management of the agreed total services
Optimisation that allows you to manage the overall environment with business priorities and constraints in mind
Operations that are designed to ensure all systems are up-to-date, performing at optimum levels and fully recoverable in the event of a failure
Support through an efficient and effective service desk function supported by capable resolver groups
Management services

Typical Engagement Length

12 months

STARTING FROM

$2k per month

Find out more



Byte - Contact Centre Support Resources

Articles & Blogs



ARTICLE

Selecting the right contact centre platform approach

We live in an increasingly polarised world- whether it’s red versus blue, IOS versus Android or waterfall versus agile project management. The same can be said about contact centre platforms.

