Genesys Cloud

Genesys Cloud Overview

Offering a suite of cloud-based services, Genesys Cloud offers your business the tools you need to communicate and collaborate with your customers and employees. It draws on the latest AI innovations to automate labour-intensive tasks, ensuring your customers get fast, accurate information at a time that suits them.

Best of all, Genesys Cloud exceeds modern security standards with attack defence automation, external penetration testing and TLS and AES-256 encryption. With key industry certifications for regulatory compliance, you can trust that your business and customer data remain private no matter your industry or location.

The Benefits of Genesys Cloud

Work on your business and leave your cloud worries behind.

CRM Integration

Save time on customer look-up, increase sales opportunities and personalise service by having your customer profiles at hand.

Secure and Reliable

Data security, uptime and reliability are critical. Your business must align itself with trusted technology partners that maintain data integrity and security.

Enhanced CX

Significantly reduce your customer handle time with intelligent queueing and routing while providing consistent performance across all channels.

Ease and Flexibility

A scalable cloud solution that allows agent access anywhere at anytime.

Are you ready to deliver powerful customer experieces?

Get a free assessment



Contact Centre Assessment

Is your contact centre running as efficiently as it could. Are you providing your customers a great customer experience?
‍
The assessment includes a Support Request Analysis to identify the following criteria:

Top 5 issues and causes
Trends in requests
Recurring issues
Operational pain points
Improvement opportunities

Outcome / Deliverable:

Document high recurrence issues and opportunities for mitigation.

Typical Engagement Length

2 weeks

STARTING FROM

$2k

Find out more



Contact Centre Managed Services

Byte's Contact Centre Support and Managed Services ensure peace of mind when it comes to day-to-day management and support for your contact centre.

These services include the following:

Seamless transition to managed services through a high degree of familiarity with the technology landscape, team members and processes
Management of the agreed total services
Optimisation that allows you to manage the overall environment with business priorities and constraints in mind
Operations that are designed to ensure all systems are up-to-date, performing at optimum levels and fully recoverable in the event of a failure
Support through an efficient and effective service desk function supported by capable resolver groups
Management services

Typical Engagement Length

12 months

STARTING FROM

$2k per month

Find out more



Resources

Articles & Blogs



ARTICLE

Chemist Warehouse delights customers, powered by Genesys Cloud and Webforms

Iconic Australian pharmacy chain Chemist Warehouse had a common customer experience challenge - the company needed to ramp up customer experience and reduce its staff frustrations with outdated systems.



ARTICLE

Selecting the right contact centre platform approach

We live in an increasingly polarised world- whether it’s red versus blue, IOS versus Android or waterfall versus agile project management. The same can be said about contact centre platforms.

