Services - Managed IT Support

Managed IT Support Overview

Whether you’re upgrading from a legacy system or want to start transforming your business, Byte can free you from the frustrating technical concerns that clog up your day. Our managed IT services help you re-focus on the other tasks that are important to your organisation.

Peace of Mind

Rest assured that Byte will cover your back when it comes to keeping the lights on whether it's EUC, IT support, backup, application support, security or network services.

The Benefits of Managed IT Support

Work on your business and leave your cloud worries behind.

Predictable Low Cost

Using Byte managed services means your costs are bundled into a set amount and paid on a monthly basis. An in-house IT team, on the other hand, comes with many more frequent and unexpected expenses that quickly drain your budget.

Focus on Core Business

Outsourcing can help a firm stay focused on revenue-generating activities and innovation. A managed IT services provider handles mundane tasks so that you can get work done more efficiently without the distraction of technical troubleshooting.

Improved Vendor Management

Outsourcing vendor management to Byte removes the pain of working with multiple vendors. Having a single, trusted partner as a coordinator streamlines operations and avoids unnecessary distraction.

Scalability

Byte will supply support and services as needed to handle growth spurts or emerging IT problems. We will also proactively seek to improve your systems and IT infrastructure.

Enhance your existing IT infrastructure so you can focus on the things that matter

Get a free assessment



Managed Modern Desktop

Byte's managed desktop service provides customers assurance that their desktops, laptops and tablets are managed and maintained. This allows for the business to concentrate on core business.

This service includes the following:

Asset management
Change management
Incident management 24/7
MACD services (move, add, change and disconnect)
Operating system patching
Security application management
Software support
Vendor management

Typical Engagement Length

12 months

STARTING FROM

$30 per device

Find out more



Essentials Managed Support

Fast, reliable support to make sure your business runs smoothly and avoids any lengthy downtime.

This service includes the following:

8 a.m.-6 p.m. weekdays AEST - (Sydney, Melbourne, Canberra timezone)
Level 1 and level 2 incident resolution
Level 1 and level 2 for service requests
Basic portal access to log and view tickets

Typical Engagement Length

12 months

STARTING FROM

$500 per month

Find out more



Premium Managed Support

The most comprehensive of our support services. Fast, reliable, 24/7 support to make sure your business runs smoothly and avoid any lengthy downtime.

This service includes the following:

8 a.m.-6 p.m. weekdays AEST (Sydney, Melbourne, Canberra timezone)
24/7 oncall priority 1 and priority 2 incidents
Level 1 and level 2 incident resolution
Recording and resolution of major incidents through a defined Major Incident Management Process
Level 1 and level 2 for service requests
5 x bundled simple MACD service requests (move, add, change, disconnect)
2 x bundled medium MACD service requests
1 x bundled complex MACD service requests
Escalation management
Advanced monthly reporting
Basic portal access to log and view tickets

‍

Typical Engagement Length

12 months

STARTING FROM

$2k per month

Find out more



Managed IT Support Resources

Articles & Blogs



ARTICLE

Microsoft to re-brand Windows Virtual Desktop and add app-streaming option

Microsoft is re-branding Windows Virtual Desktop (WVD) to "Azure Virtual Desktop." At the same time, the company is introducing a new ISV/per-user pricing option and launching many new manageability and security features.



ARTICLE

How Technology is Changing the Role of IT Service Providers

Every customer who has chosen to go down the digital transformation path is expecting the same level of transformation from the support they receive. Providing technical support to end-users has come a long way – helping users to set up a PC and installing an application, to using modern engineering principles to better achieve work efficiency is simpler than ever.



ARTICLE

Taking a strategic approach to Zero Trust

Trust is more vital than ever as people live, work, and socialise more on digital channels. We have seen the blurring of lines between word and play, and work devices are increasingly being used for personal activities.Organisations are struggling to match the casualisation of their mobile workforces with the need to lock down access to authorised users to protect sensitive company and client information.



ARTICLE

Top 5 Security Challenges for Australian SMBs

It’s getting tougher for small and medium sized businesses (SMBs) to avoid cyberattacks. Not only are these threats on the rise, but the average breach will set you back $276,000 according to the Australian Cybercrime Online Reporting Network (ACORN).

